Moving the needle in the right direction

This is a phrase I have heard often in the last 9 months and a phrase I’m guilty of using quite often as well.

 

What does it all mean? We’re heading in the right direction.

 

So far my ship and crew are not – talking about my location. Granted have new staff and poorly trained staff that I am working with and this is going into my second week at the location. The location has in the past done 200+ units – which is very good for a location of its size. But it definitely has far more potential; something I want to show through the training program I have been developing.

 

For the last 4 months, the location has been struggling to hit 100 units – one of the reasons I was asked to take over the location. Currently the location is trending 70+ units. Something I am not pleased at. The store does close on Sundays and closes too early for my taste.

 

Where most of our locations are open during the week for at least 10 hours and open 7 days a week (Sundays being a shorter day), this location is open only 9 hours a day and only for 6 days. This will be changing later this month – in a about a weeks time actually. The added 48 hours will help in getting the location back to where it should be.

 

In the meantime I am left with shaping my crew up and getting them ready. I started doing the company coaching forms on Saturday, along with operational items. On Monday I began my own coaching forms and had 1 on 1’s with my employees. I have my final coaching for the week tomorrow.

 

I understand that it will take time to build up my team to get them to produce 400-500 units a month consistently – but just as some managers and owners out there, we want the results now! Not later! It may feel hard to stomach the growing pains and learning curbs – but it’s a must and easy to do, just requires work.

 

I know that I have a hand in the store not trending 200+ units so far – but I have to take care of my operational items. This doesn’t mean I have lost sight into what I am pushing to attain – especially 4 days into the month.

 

As I told my boss and his boss, don’t let the sleeping tiger fool you. I am out to prove something – I am competitive and I AM OUT TO WIN!

 

And for you reading this, that is where you benefit. You will see some of the struggles and adjustments I will have to go through to get the training program up and going and show I can turn a crew of not-the-greatest reps into some of the best sellers in my company.

 

Feel free to ask questions and to share any insights you may have! I’ll share the info on how my reps are doing every week as they will be doing 1 on 1’s with me weekly!