Funny story… I got an email at the end of June asking me if I could fly out to a different market on short notice. I said sure. Next thing you know I’m in North Carolina for a couple of weeks. No passwords or logins for my site or related email… Yeah won’t be happening again!

 

North Carolina was fun – in the I worked the whole time and no I did not get to explore the area. But on the bright side I felt as though I was driving through the wilderness as there are trees everywhere there!

 

Spending time there helping with recruiting and staffing has only reaffirmed the stance I have taken with pushing forward with creating and modifying current organizational habits at the company.

 

In speaking with one of the area managers I was tasked to help, I asked him about his district and what he noticed with his employees and troubles he’s currently seeing. He tells me that he’s having trouble with staffing and numbers and is finding it hard to juggle both. Needless to say I interjected and asked him if his numbers would be better if he had more staff at his locations.

A simple yes.

 

I spoke with him about what changes I’m pushing to implement with the company and gave him insight into the root problem he’s currently having. It wasn’t of staffing and attaining his goals – it was staffing. I let him know that is his priority because without the appropriate head counts in his locations, he will continue to suffer with reaching his numbers. Plainly put – more employees = more numbers. How much more though?

 

We spoke a little about some of the trainings he has been implementing in his market specifically. I liked what I heard – but also let him know of areas to improve on. For instance when it comes to calling customers back to follow up on their experiences – never call a customer back to sell them. Call them back to offer assistance and then include a pitch at the end. But the pitch has to leave the customer asking more questions and inquiring about the promotion we have told them of.

 

Get them curious and get them to visit the location. That’s what the customer  follow ups should be – especially if we’re following up with a customer from 12 – 18 months back.

….

 

But I’ll be updating this with more info this week. It’s been an exhausting few weeks and have to get some rest before the start of this work week. Also there is a push by on of the regional VP’s to get me in his region managing either a store or district because of the success they’ve seen with my work – they want to have their region use some of the tools and possibly grow it from there with the whole company.

 

Needless to say it will definitely be interesting to see what happens in the next few weeks….